Privacy Policy

BCH Shades (“BCH Shades”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.

BCH Shades is operated by Bonafide Company Limited, Da Nang, Vietnam.

This Privacy Policy explains how we collect, use, store and share information when you visit bchshades.com, place an order, contact us or otherwise interact with BCH Shades.
 

1. Information we collect

We may collect information that you provide directly to us, including:

• Name

• Email address

• Phone number

• Delivery and billing address

• Order and purchase information

• Messages or information you send through our website, Instagram, WhatsApp, Zalo, Telegram or other communication channels

• Information submitted through forms, promotions or giveaways

When you use our website, certain technical information may also be collected automatically, including:

• IP address

• Browser and device information

• Pages visited and actions taken on the website

• Cookie and analytics information

Where online payments are available, payment information may be processed by our payment providers. We do not normally store your full payment card details ourselves.

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2. How we use your information

We may use your personal data to:

• Process and deliver your orders

• Contact you about your order

• Provide customer support

• Respond to questions and messages

• Manage promotions, giveaways and customer submissions

• Improve our products, website and customer experience

• Prevent fraud or misuse of our services

• Maintain business, accounting and transaction records

• Send marketing communications where you have agreed to receive them

• Comply with applicable legal and regulatory requirements

We only use personal data for legitimate business purposes and in accordance with applicable data protection laws.
 

3. Website platform and service providers

Our website is hosted and operated using the Wix.com platform.

Wix and other service providers that support our website, payments, analytics, communications, advertising or order fulfillment may process personal data on our behalf.

We may also share information with service providers where reasonably necessary to operate our business, including:

• Website and hosting providers

• Payment processors

• Delivery and logistics providers

• Accounting and professional service providers

• Analytics and advertising platforms

• Communication and customer support services

We do not sell your personal data.
 

4. International data transfers

Some of our technology and service providers operate servers or businesses outside Vietnam.

As a result, your personal data may be processed or stored outside Vietnam. Where required, we take reasonable steps to ensure that such transfers are handled in accordance with applicable personal data protection laws.

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5. Cookies and tracking technologies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function properly, including security, shopping and basic website functionality.

We may also use analytics, functional or advertising cookies to understand how visitors use our website, improve our services and measure marketing performance.

Where required, non-essential cookies are used only after you provide consent through our cookie settings.

You can change your cookie preferences through the website's cookie controls or through your browser settings.

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6. Marketing

If you choose to receive marketing communications from us, we may send you information about BCH Shades products, promotions, launches and other updates.

You can withdraw your consent or unsubscribe from marketing communications at any time.

Withdrawing marketing consent does not affect communications that are necessary to complete an order or provide customer service.

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7. How long we keep your data

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Some information may be retained for longer where required for accounting, tax, legal, fraud prevention, warranty or dispute-resolution purposes.

When personal data is no longer required, we will delete, anonymize or otherwise securely dispose of it where reasonably possible.

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8. Your rights

Depending on applicable law, you may have the right to:

• Know how your personal data is being processed

• Access personal data we hold about you

• Request correction of inaccurate information

• Withdraw previously given consent

• Object to or request the cessation of certain processing

• Request deletion or destruction of personal data

• Request anonymization or de-identification where applicable

• Make a complaint regarding the processing of your personal data

To exercise any of these rights, please contact us using the contact methods available on bchshades.com.

We may need to verify your identity before completing certain requests.

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9. Data security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, misuse, loss, alteration or disclosure.

However, no online service or method of electronic storage can guarantee absolute security.

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10. Children's privacy

Our website and products are not specifically directed at children.

We do not knowingly collect personal data from children in circumstances where parental or legal representative consent is required by applicable law.

If you believe that a child has provided personal data to us without appropriate consent, please contact us.

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11. Third-party websites and services

Our website may contain links to third-party websites or services, including social media platforms.

We are not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies before providing them with personal information.

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12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, service providers or legal requirements.

The latest version will always be available on bchshades.com, with the effective date shown at the top of this page.

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13. Contact us

If you have questions about this Privacy Policy, want to exercise your privacy rights or have concerns about how your personal data is handled, please contact:
 

Bonafide Company Limited
BCH Shades
Da Nang, Vietnam
Website: bchshades.com

You can contact us using the contact information or contact form available on our website.